Terms of Service
Last updated: 16 August 2026
1. Who we are
Shishya (shishya.in) is operated by Surge Software Solutions Pvt Ltd (“Surge”, “we”). Contact: corp@surgesoftware.co.in.
2. The platform is free
Every learning feature on Shishya — mock tests, previous-year papers, study notes, the AI tutor, the personal coach, status reports, study packs, live tests, cutoffs and guides — is free for aspirants. We do not charge for platform usage, and signing up requires no payment details.
3. Mentor sessions (the one paid service)
- Aspirants may optionally request a live session with a verified human mentor who has cleared their exam.
- The first mentor session is free. From the second session onwards, a session (approximately 10 minutes) costs ₹9, inclusive of GST at 18% (SAC 999293 — commercial training and coaching services).
- Payment is collected only after a mentor accepts your request, via our payment partner. The session room unlocks on payment.
- The fee honours the mentor's time. It is not a charge for using Shishya.
- Refunds are governed by our Refund Policy.
4. Fair use
Don't scrape at abusive rates, resell access, attempt to break other users' privacy, or use the AI tutor to generate content unrelated to exam preparation. We may rate-limit or suspend accounts that abuse the service.
5. Honest-effort disclaimer
Questions, notes, cutoffs and guidance are prepared with care (and verified where possible) but may contain errors; expected cutoffs and analyses are indicative, never official. Always verify critical details (dates, eligibility, patterns) on the conducting body's official website. Shishya does not guarantee selection in any exam.
6. Your content and data
Your preparation data belongs to you. How we collect and use it is described in the Privacy Policy. Your report is shared with a mentor only when you explicitly consent at the time of requesting a session.
7. Changes and governing law
We may update these terms; material changes will be noted on this page with a new date. These terms are governed by the laws of India; courts at Bengaluru, Karnataka have jurisdiction.